Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Katie Pierre

Katie Pierre

May 1, 2025

5  out of  5
rating by Katie Pierre
"Always a wonderful and seamless experience dealing with State Farm!"
Profile photo of A Esposito

A Esposito

April 29, 2025

5  out of  5
rating by A Esposito
"All of the staff in this office (Dominic in particular today) are wonderfully supportive. It’s refreshing to be treated with consideration and kindness."
We responded:
"Thank you so much for the 5-star great review! We treat everyone with respect and kindness and its awesome to be recognized. I'll let the staff know to keep up the good work!"
Profile photo of laura pfeiffer

laura pfeiffer

April 29, 2025

5  out of  5
rating by laura pfeiffer
"Dominic was extremely helpful and informative! I already have state farm for other insurances, but wanted to add a life insurance policy. Dominic handled it all smoothly and effortlessly! Another great job from all the people at John Mcloughlin's state farm office!"
We responded:
"Thanks for the awesome review Laura! We are here to serve all your insurance needs, answer any questions you have, and hopefully try to save you money where we can. Call us anytime!"
Profile photo of Vic Brooks

Vic Brooks

April 28, 2025

5  out of  5
rating by Vic Brooks
"Highly recommend Dominic A. Loughlin—efficient with my long list of updates for house and car insurance, attentive to queries, and saved us money."
We responded:
"Thanks Vic! We appreciate the great review. If you have any other questions or concerns don't hesitate to reach out. "
Profile photo of Jan Gray

Jan Gray

April 22, 2025

5  out of  5
rating by Jan Gray
"Great ppl great help!!!!"
We responded:
"Thanks for the 5 stars Jan!"
Profile photo of Tammy Din

Tammy Din

April 21, 2025

5  out of  5
rating by Tammy Din
"Helpful and able to answer questions quickly."
We responded:
"Thanks so much for the great review, Tammy. Please let us know if we can help you with anything else. "
Profile photo of Paul Kueterman

Paul Kueterman

April 18, 2025

5  out of  5
rating by Paul Kueterman
"Dominic was great and extremely helpful! He helped to navigate our concerns and issues and followed up with great communication.We really appreciated the time, effort and communication that was given to us! Truly grateful"
We responded:
"Thank you for the thoughtful review, Paul. We are so happy we were able to smooth things out for you. Reach out if you need anything else!"
Profile photo of Bruce Soloyna

Bruce Soloyna

April 16, 2025

5  out of  5
rating by Bruce Soloyna
"awesome awesome service super helpfull went through everything answered all my questions and went over things I didn't even know about thank you! pleasure calling"
We responded:
"Thanks for the awesome review, Bruce! Its been a pleasure working with you all these years. let us know if you need anything!"
Profile photo of Bassam Moqbel

Bassam Moqbel

April 15, 2025

5  out of  5
rating by Bassam Moqbel
"Nice and helpful people who work here. Thank you 😎👍"
We responded:
"Thank you Bassam. We strive for great customer service and your validation means a lot!"
Profile photo of David Feeney Lance

David Feeney Lance

April 4, 2025

5  out of  5
rating by David Feeney Lance
"Fantastic service! Quickly and efficiently helped me get my car on the road. Thank you!"
We responded:
"Thanks David! It was a pleasure working with you. I'm glad we were able to get you started up before DMV closed for the day! Let us know if you need anything else! "
Profile photo of Ada Nnabugwu

Ada Nnabugwu

April 1, 2025

5  out of  5
rating by Ada Nnabugwu
"Dominic was great and extremely helpful. He listened to my concerns and thoroughly reviewed my policies, he found and recommended ways for me to save. He made very useful suggestions and recommendations. He assured me he would call me on a specific date and he did as promised. I am very please with his service and will recommend Dominic to my friends."
We responded:
"Ada, thank you for the AMAZING review! We are very pleased we were able make suggestions to help you save. We are here for all your insurance needs!"
Profile photo of Lisa Campbell

Lisa Campbell

April 1, 2025

5  out of  5
rating by Lisa Campbell
"I’m moving soon and the young lady that helped me walked me through everything that I needed to do from renters insurance to car insurance. Her politeness, guidance and knowledge were outstanding. I’m looking forward to doing business with them from now on. I highly recommend John Loughlin, State Farm!"
We responded:
"Lisa, thank you so much for the thoughtful review! My team is always here to help our customers get the best service around. Let us know if you need anything else!"
Profile photo of Elizabeth Marie

Elizabeth Marie

March 26, 2025

5  out of  5
rating by Elizabeth Marie
"Dominic Alexander was incredible. It took him no time to help us. He gets an A+ in all categories. Thank you again so much"
We responded:
"Thank you so much for taking the time to share your experience, Elizabeth! We're glad to know you're satisfied with the service at our State Farm office. We are always here to help with anything you need! "
Profile photo of ROMAN KARPISHKA

ROMAN KARPISHKA

March 26, 2025

5  out of  5
rating by ROMAN KARPISHKA
"Very friendly staff and timely responses."
We responded:
"Thanks, Roman! We appreciate the great review! "
Profile photo of D Rafferty

D Rafferty

March 20, 2025

5  out of  5
rating by D Rafferty
"I am a State Farm ‘lifer’!!! Dominic, today, was extremely helpful and patient in straightening me out with the new Drive Safe & Save app. Jessica as well as John and his entire staff have always gone above and beyond to take care of all my insurance needs !!!"
We responded:
"We love our State Farm "lifers"! Thank you so much for the great review. We appreciate your business, and we look forward to working with you some more! "
Profile photo of Laz Brown

Laz Brown

March 19, 2025

5  out of  5
rating by Laz Brown
"My family and I have been with State Farm for over 15 years. Mr. Loughlin and his team are very customer oriented and very friendly. They have great advice and never miss a detail to save the customer on rates. I highly recommend this branch to do business with."
We responded:
"Laz, we greatly appreciate your loyalty to State Farm and the John Loughlin Agency. Thank you for sharing your experience with us! We look forward to working with you again!"
Profile photo of Kaileigh Smith

Kaileigh Smith

March 18, 2025

5  out of  5
rating by Kaileigh Smith
"My card just expired and the State Farm app was not allowing me to update. I called in and spoke with a lovely individual, Jenna, who was so kind to help me with the process instead. Her professionalism and kindness was incredible!"
We responded:
"Kaileigh, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. "
Profile photo of Thomas Nowak

Thomas Nowak

March 17, 2025

5  out of  5
rating by Thomas Nowak
"John has gone out of his way to help us resolve problems, such as errors in VIN numbers, and has helped us keep our rates reasonable. It is easy to get information and help from John and his staff."
We responded:
"Thank you so much! We are always trying to find ways to help lower costs and keep information as accurate as possible. We are here to help with whatever insurance needs you have! "
Profile photo of Jeff Clark

Jeff Clark

January 26, 2025

5  out of  5
rating by Jeff Clark
"******FIVE OUT OF FIVE STARS****** Dom was incredibly helpful, compassionate, and patient with me during the process of acquiring homeowner's insurance for a private-sale real estate transaction. He was prompt, efficient, and clearly communicated what was needed every step of the way. He proactively communicated with my bank's real estate team during the process, saving me a ton of time. If I need homeowner's insurance again, Dom and the team at State Farm in Troy are the only ones I'll go to."
Profile photo of Carl McDonnell

Carl McDonnell

August 28, 2024

5  out of  5
rating by Carl McDonnell
"Excellent service with a friendly smile."
Profile photo of Jonathan Lee

Jonathan Lee

July 14, 2024

1  out of  5
rating by Jonathan Lee
"Not someone I felt like I could trust. Payments were very expensive compared to others. Didn't feel respected as a client"
Profile photo of William McGuirk

William McGuirk

July 1, 2024

5  out of  5
rating by William McGuirk
"John I want to thank you for all your help. For getting me through the insurance process. It went well for me. Once again thank you. Semper Fi . Bill McGuirk"
Profile photo of zhenghuan zhong

zhenghuan zhong

May 2, 2024

1  out of  5
rating by zhenghuan zhong
"I paid $1000 per month, the service attitude is horrible."
Profile photo of Delalee Brundige

Delalee Brundige

February 23, 2024

5  out of  5
rating by Delalee Brundige
"Great people great service very fast and friendly I love them"
Profile photo of Eric Oswald

Eric Oswald

April 11, 2023

5  out of  5
rating by Eric Oswald
"I’ve had policies with John/Jessica for 10 years and they’re great to work with. Always friendly, always helpful, easy to reach and fast to respond."