State Farm® Insurance Agent John Loughlin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Melmosa Hair By Melanie Hasselbach
July 29, 2026
5
out of
5
rating by Melmosa Hair By Melanie Hasselbach
"Was on the fence on even calling the office because I had a difficult situation with my insurance. And I feel like you call once insurance company and you get harassed for life. Well, I had the pleasure of speaking to Glenda. She was patient and worked with me and multiple phone calls and emails. She even emailed the DMV my documents just in case I couldn't print out. ABOVE AND BEYOND :) Thanks Glenda!!!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Troy. "
Chris W
July 27, 2026
5
out of
5
rating by Chris W
"I called this morning to do an Insurance change for a mutual customer and Jessica answered the phone. She got right to it, Name of mutual customer, Vin, Date effective, and Lien holder info. She was very nice and attentive, I had the cards and binder within 7 minutes of hanging up. I wish ALL Insurance Agents were as courteous and professional as Jessica. GREAT JOB !! IF you have some business cards I'd be more than happy to call you for quotes as i do about 40 cars a month.
Chris"
We responded:
"Hi Chris, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Troy. If you ever need help, we are just a phone call away! - Your State Farm Agent, John Loughlin "
Marlene Ash
July 22, 2026
5
out of
5
rating by Marlene Ash
"I have been doing business with State Farm for a long time and they are always very friendly!!Jessica was very polite!! and she was very patient with me . Thank you so much!"
We responded:
"Wow, thank you for the 5-star review, Marlene! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Festus Ahenkorah
July 21, 2026
5
out of
5
rating by Festus Ahenkorah
"Very very helpful! Helped me get a quote for a great price on my brand new 2026 Tesla Model Y and it was stress free!"
We responded:
"Thank you for the 5 Star review Festus! We appreciate your business and glad the process was stress free. If there is anything else we can do for you just let us know!"
Peter Woodward
July 15, 2026
5
out of
5
rating by Peter Woodward
"Great service"
We responded:
"Peter, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Scott Cioffi
July 15, 2026
5
out of
5
rating by Scott Cioffi
"I highly recommend State Farm/agent Glenda Horn. She was amazing and her customer service was fantastic. She took time to go over my policy and tailor them to my needs and was great with answering questions. It was a pleasure dealing with her."
We responded:
"Wow, thank you for the 5-star review, Scott! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Meghan Doty
July 15, 2026
5
out of
5
rating by Meghan Doty
"Quick, easy, efficient! Jessica was friendly, helpful and knowledgable."
We responded:
"Meghan, thank you for the amazing review! Our Troy insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - John Loughlin, your State Farm Agent "
Darby Harkness
July 13, 2026
5
out of
5
rating by Darby Harkness
"I've been with this office for a few years now and they are always so responsive and help. I highly recommend them."
We responded:
"Thank you so much for the 5-stars, Darby! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent John Loughlin’s Team anytime."
Joseph Smith
July 2, 2026
5
out of
5
rating by Joseph Smith
"Very attentive and professional."
We responded:
"Thank you so much for the 5-stars, Joseph! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent John Loughlin’s Team anytime."
Kiran Kaur
June 30, 2026
5
out of
5
rating by Kiran Kaur
"Glenda is amazing, John Loughlin’s office is very helpful and the people are great, friendly, and efficient. All associates are the best in this office. I had to work with Glenda Horn for some paperwork and she was very helpful and she processed my work quickly and efficiently always, and I appreciate their office so much."
We responded:
"Thank you so much for the 5-star review of State Farm Agent John Loughlin’s Team! We deeply appreciate your kind words here in Troy . "
Christopher Cox
June 24, 2026
5
out of
5
rating by Christopher Cox
"I went in and submitted a claim for my supplemental insurance and Glenda was very helpful in me doing so. She was very professional, and I would easily deal with State Farm for future needs"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Cathy Pettigrew
June 23, 2026
5
out of
5
rating by Cathy Pettigrew
"Great State Farm Agent and all his staff. They answer right away. Very pleased with this office."
We responded:
"We appreciate your review, Cathy. We are so happy that you had such a wonderful experience with State Farm Agent John Loughlin’s Team here in Troy ! "
Rob Albright
June 16, 2026
5
out of
5
rating by Rob Albright
"As an automotive consultant, I'm constantly calling local agents for customers. John and Glenda and the rest of the staff are top notch, polite and quicker than that rice in a pouch that takes 90 seconds to heat up."
We responded:
"Thank you for the 5-star review, Rob! Here on State Farm Agent John Loughlin’s Team, we are proud to serve our community and appreciate your recognition. "
Arielle D
June 4, 2026
5
out of
5
rating by Arielle D
"Glenda at the Troy office was wonderful to work with! Very helpful and patient"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Tammy Taylor
May 28, 2026
5
out of
5
rating by Tammy Taylor
"After speaking to Glenda, I will be saving money with their safe drive plan and using a policy that I forgot I had. Great job."
We responded:
"We are grateful for your 5-star review, Tammy! Thanks for taking a moment to share your positive rating of State Farm Agent John Loughlin’s Team here in Troy . "
Tom Ring
May 20, 2026
5
out of
5
rating by Tom Ring
"Jessica was fabulous. I had questions about renters insurance and she was able to answer them all. She was so helpful!
Now I have the coverage I need and the peace of mind that brings with it is so great.
Thanks again to State Farm for meeting all my various insurance needs.
And a special thanks to Jessica for her help the other day. Much appreciated!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent John Loughlin’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Troy ."
William Finch
May 18, 2026
5
out of
5
rating by William Finch
"John Laughlin and Staff are Amazing 🙏 Thank you so much Jessica"
We responded:
"William, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent John Loughlin’s Team!"
Veronica Moya
May 18, 2026
5
out of
5
rating by Veronica Moya
"Always courteous, knowledgeable and listen and try their best to solve your concerns..thank you."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent John Loughlin’s Team. "
Rebecca R
May 15, 2026
5
out of
5
rating by Rebecca R
"Helpful and kind location"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent John Loughlin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Jake Mueller
April 30, 2026
5
out of
5
rating by Jake Mueller
"Great customer service. Very easy to work with."
We responded:
"Thanks so much for the fantastic rating, Jake! We are so glad you had a positive experience with us here on State Farm Agent John Loughlin’s Team. If there is anything we can do for you in the future, just give us a shout! "
Robert Collins
April 27, 2026
5
out of
5
rating by Robert Collins
"Super responsive and handled everything like it was there own. If I could leave more stars I would."
We responded:
"Thank you for the 5-star review, Robert! Here on State Farm Agent John Loughlin’s Team, we are proud to serve our community and appreciate your recognition. "
Marissa O'Rourke
March 30, 2026
5
out of
5
rating by Marissa O'Rourke
"Jessica has always been extremely helpful, whenever I reach out she gets back to me within the hour and goes above n beyond to assist with anything I need."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Rick Lord
March 25, 2026
5
out of
5
rating by Rick Lord
"I can’t say enough good things about John Loughlin’s State Farm office. I’ve had home and auto for coverage here for more than 30 years; John and his staff are always friendly, knowledgeable, and offering advice to get the best coverage and save money."
We responded:
"Thanks for the 5-star review Rick! Let us know if you have any questions or need additional assistance with any other types of policies!"
Andrew
March 12, 2026
5
out of
5
rating by Andrew
"John is great. Both times I’ve been in accidents where the other party was at fault, John took care of getting the claim with their insurance going."
We responded:
"Thanks so much for the amazing review, Joe! We really appreciate your support here in Troy . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Terra Berghela
February 27, 2026
5
out of
5
rating by Terra Berghela
"I have been a customer for years! Always helpful and fair!"
We responded:
"Thanks for being a long time customer and giving us a 5 Star review! Let us know if you have any questions, concerns or additional insurance needs! "